Complexity Simplified. Solutions Scaled.
Complexity Simplified.
Solutions Scaled.
With a foundation in scalable design, I’m ready to tackle broader strategic challenges that connect user needs to business goals. Please explore my experience below to see how I can bring that impact to your team.
Professional Experience
UX & UI Designer, Wellstar Health System
09/2024 - Present
Led design system creation across multiple health system domains, standardizing experiences across 6,700+ pages and improving team iteration speed by 30–50%.
Standardized UI patterns to reduce implementation time and cut handoff delays by 20–40%.
Championed accessibility and responsive standards within Agile/SAFe teams, helping ensure WCAG 2.1 compliance and improving usability for 100K+ monthly users.
UX & UI Designer, Wellstar Health System
09/2024 - Present
Led design system creation across multiple health system domains, standardizing experiences across 6,700+ pages and improving team iteration speed by 30–50%.
Standardized UI patterns to reduce implementation time and cut handoff delays by 20–40%.
Championed accessibility and responsive standards within Agile/SAFe teams, helping ensure WCAG 2.1 compliance and improving usability for 100K+ monthly users.
UX & UI Designer, Wellstar Health System
09/2024 - Present
Led design system creation across multiple health system domains, standardizing experiences across 6,700+ pages and improving team iteration speed by 30–50%.
Standardized UI patterns to reduce implementation time and cut handoff delays by 20–40%.
Championed accessibility and responsive standards within Agile/SAFe teams, helping ensure WCAG 2.1 compliance and improving usability for 100K+ monthly users.
UX & UI Intern, Wellstar Health System
08/2023 - 09/2024
Built a shared design library of components and assets, supported by training documentation, for use across health system domains and subdomains.
Utilized FullStory and SEO input to analyze top-performing URLs and identify experience issues on priority pages.
UX & UI Intern, Wellstar Health System
08/2023 - 09/2024
Built a shared design library of components and assets, supported by training documentation, for use across health system domains and subdomains.
Utilized FullStory and SEO input to analyze top-performing URLs and identify experience issues on priority pages.
UX & UI Intern, Wellstar Health System
08/2023 - 09/2024
Built a shared design library of components and assets, supported by training documentation, for use across health system domains and subdomains.
Utilized FullStory and SEO input to analyze top-performing URLs and identify experience issues on priority pages.
Web Support Specialist, Infomedia
08/2021 - 10/2022
Resolved website and CMS issues while educating clients on visual best practices through presentations and recommendations.
Coordinated communication across dev, sales, product, and design teams to keep projects aligned and moving forward.
Web Support Specialist, Infomedia
08/2021 - 10/2022
Resolved website and CMS issues while educating clients on visual best practices through presentations and recommendations.
Coordinated communication across dev, sales, product, and design teams to keep projects aligned and moving forward.
Web Support Specialist, Infomedia
08/2021 - 10/2022
Resolved website and CMS issues while educating clients on visual best practices through presentations and recommendations.
Coordinated communication across dev, sales, product, and design teams to keep projects aligned and moving forward.
Education & Training
Master of Science (MS) in User Experience Design
01/2022 – 12/2023
Kent State University
Master of Science (MS) in User Experience Design
01/2022 – 12/2023
Kent State University
Master of Science (MS) in User Experience Design
01/2022 – 12/2023
Kent State University
Bachelor of Arts (BA) International Studies, Business MGT Minor
08/2015 – 04/2019
The University of Alabama at Birmingham (UAB)
Bachelor of Arts (BA) International Studies, Business MGT Minor
08/2015 – 04/2019
The University of Alabama at Birmingham (UAB)
Bachelor of Arts (BA) International Studies, Business MGT Minor
08/2015 – 04/2019
The University of Alabama at Birmingham (UAB)
Certified Professional in Accessibility Core Competencies
07/2025
International Association of Accessibility Professionals
Certified Professional in Accessibility Core Competencies
07/2025
International Association of Accessibility Professionals
Certified Professional in Accessibility Core Competencies
07/2025
International Association of Accessibility Professionals
Skills & Tools
Responsive design
Accessibility evaluation
Prototyping
Proficient in Figma, Adobe Creative Suite, and Framer.
Strong understanding of user-centered design principles.
Ability to conduct comprehensive user research and usability testing.
Excellent problem-solving skills and attention to detail.
Figma
FullStory
DevOps
CMS platforms
Usability testing
Quantitative analysis
Responsive design
Accessibility evaluation
Prototyping
Responsive design
Accessibility evaluation
Prototyping
CMS platforms
Usability testing
Quantitative analysis
Figma
FullStory
DevOps
Responsive design
Accessibility evaluation
Prototyping
CMS platforms
Usability testing
Quantitative analysis
Figma
FullStory
DevOps
Key Projects
Eligibility Checker for Financial Assistance
03/2026 – 04/2026
Led the end-to-end UX for a streamlined financial assistance eligibility flow. Established a logic-driven UI system and tabbed documentation interface to balance complex regulatory constraints with empathetic, plain-language patient experiences, successfully reducing administrative friction.
Eligibility Checker for Financial Assistance
03/2026 – 04/2026
Led the end-to-end UX for a streamlined financial assistance eligibility flow. Established a logic-driven UI system and tabbed documentation interface to balance complex regulatory constraints with empathetic, plain-language patient experiences, successfully reducing administrative friction.
Eligibility Checker for Financial Assistance
03/2026 – 04/2026
Led the end-to-end UX for a streamlined financial assistance eligibility flow. Established a logic-driven UI system and tabbed documentation interface to balance complex regulatory constraints with empathetic, plain-language patient experiences, successfully reducing administrative friction.
Event Checkout Experience
01/2026 – 02/2026
Designed a secure, in-app modal transaction flow to eliminate manual registration overhead. Implemented real-time validation and proactive error handling to create a frictionless online payment path, achieving 100% online conversion targets for standard community health events.
Event Checkout Experience
01/2026 – 02/2026
Designed a secure, in-app modal transaction flow to eliminate manual registration overhead. Implemented real-time validation and proactive error handling to create a frictionless online payment path, achieving 100% online conversion targets for standard community health events.
Event Checkout Experience
01/2026 – 02/2026
Designed a secure, in-app modal transaction flow to eliminate manual registration overhead. Implemented real-time validation and proactive error handling to create a frictionless online payment path, achieving 100% online conversion targets for standard community health events.
Wellstar Wayfinding Landing Page
11/2025 – 12/2025
Architected a single-page promotional experience to demonstrate mobile app navigation features. Developed a progressive disclosure layout that successfully integrated multi-vendor mapping iframes while maintaining high performance and accessibility compliance across device types.
Wellstar Wayfinding Landing Page
11/2025 – 12/2025
Architected a single-page promotional experience to demonstrate mobile app navigation features. Developed a progressive disclosure layout that successfully integrated multi-vendor mapping iframes while maintaining high performance and accessibility compliance across device types.
Wellstar Wayfinding Landing Page
11/2025 – 12/2025
Architected a single-page promotional experience to demonstrate mobile app navigation features. Developed a progressive disclosure layout that successfully integrated multi-vendor mapping iframes while maintaining high performance and accessibility compliance across device types.
Design Language System (DLS) Development
09/2024 – 01/2026
Created and built out a centralized Design Language System to harmonize visual identity and interaction patterns across the health system, standardizing components across 6,700+ pages to ensure long-term scalability and design consistency.
Design Language System (DLS) Development
09/2024 – 01/2026
Created and built out a centralized Design Language System to harmonize visual identity and interaction patterns across the health system, standardizing components across 6,700+ pages to ensure long-term scalability and design consistency.
Design Language System (DLS) Development
09/2024 – 01/2026
Created and built out a centralized Design Language System to harmonize visual identity and interaction patterns across the health system, standardizing components across 6,700+ pages to ensure long-term scalability and design consistency.
Personal qualities
Growth-oriented with a drive for continuous learning and high standards.
Systems-thinker focused on clarity, structure, and scalable solutions.
Committed to translating complex stakeholder needs into intuitive designs.
Dependable collaborator with a positive, steady presence and commitment to quality.
Interests
Engineering and aesthetic involved in typography and book production
Specialty coffee production, roasting, and brewing
Non-fiction literature and Near Eastern textual criticism
Broad design and product reception trends
Interested in connecting?
Nothing beats a real, human connection. Reach out and get to know me better!
Interested in connecting?
Nothing beats a real, human connection. Reach out and get to know me better!
Interested in connecting?
Nothing beats a real, human connection. Reach out and get to know me better!
Copyright 2026 by John Mark Carter
Copyright 2026 by John Mark Carter
Copyright 2026 by John Mark Carter